Self-taught techie certified in AWS, Microsoft Azure, Security+, CSM, and CAPM. Background in administrative, customer support, and project management. As an Implementation Consultant, I helped online service providers set up and automate project management and client management software. I’ve led software implementation and web development projects from discovery to launch to post-support & training.
Collaborator • Emphathetic • Customer-focused • Planner & Organizer
[Info]
Reviews
- “…Marjy completed the job in a timely and professional manner. Marjy helped me by saving time and money.”
- “…found the experience very easygoing. She is easy to work with.”
- “…an excellent teacher. I highly recommend her to guide you…”
- “…unfailingly polite to the librarians she worked with and the students she was tutoring. Most notable was her patience with sometimes difficult patrons who could be frustrated in learning new computer skills.”
See how I can add value to your team, watch YouTube videos, view resume, get in touch with me on LinkedIn.
[Qualifications]
- Quick learner and thrives in a fast-paced environment
- Self-starter and takes the initiative to complete tasks with minimal supervision
- Friendly, patient, and able to break down complex topics into easy-to-understand solutions
- Customer-focused approach to troubleshooting and resolving problems (97% successful customer satisfaction rate)
- Knowledge of requirements gathering and technical documentation best practices
- Can provide feedback from clients and prospects to help guide product roadmaps
- Participate in sprint planning, review, and retrospective meetings
- Create and manage internal processes and customer-facing documentation
- Prepare monthly revenue reports for upper management
- Experience creating bug reports, identifying and escalating issues
[Skills & Technologies]
Admin + customer support
- Email & live chat support: Help Scout, HubSpot, Zendesk
- CRMs & Account Management: HoneyBook, Dubsado, HubSpot, Salesforce
- Software: Google Workspace (Docs, Sheets), Google Analytics, Smartsheet, Chargebee, QuickBooks
Web development
- WordPress theme development, support and maintenance, Software development life cycle (SDLC)
- HTML, CSS, Sass, PHP, Bootstrap, YAML
Project management
- Technical writing, software documentation, onboarding and training
- Asana Certified Pro/Services Partner, Agile, Scrum, Lean Six Sigma, Trello, Smartsheet, Jira, Confluence, Azure DevOps, Microsoft Project
Technical
- AWS: IAM, AWS Organizations, CloudTrail, CloudWatch, Lightsail, VPC, Route 53, ECS & Fargate
- Azure: Azure Active Directory (custom domains, AD Connect, conditional access, Privileged Identity Management)
- Experience with CirceCI, GitHub, SQL, Redash, Linux command line, Terraform, CloudFormation, Docker
- Security: Good understanding of governance, risk, compliance (GRC), auditing, security awareness, NIST Cybersecurity Framework (CSF)
- Basic knowledge of Python, Bash scripting, SSH, networking fundamentals
[Education]
Western Governors University, B.S., Business Administration - Information Technology Management, Graduated Jan 2023
- Courses included Change Management, Data Management, Information Systems Management, HR Management, Financial and Managerial Accounting, Quantitative Analysis For Business
[Certifications & Training]
- Certified Associate in Project Management (CAPM), 2023
- Certified ScrumMaster® (CSM®), 2022
- Microsoft Certified Identity and Access Administrator, 2022-2024
- Microsoft Certified Azure Fundamentals, 2021
- AWS Solutions Architect Associate, 2021
- AWS Certified Cloud Practitioner, 2021
- CompTIA Security+, 2019-2025
Relevant Coursework
[Hands-on Projects]
AWS
Terraform
Azure
Other Projects
[Volunteer Work]
- WordPress Developer / Project Manager - 48in48.org, 2019 - Present
- Registration Volunteer - WordCamp, 2017 - 2019
- Digital Marketing/WordPress Design - Taproot Foundation, 2018 - 2019
- Tech Tutor - Bloomfield Public Library, 2017